A Marketer's Guide:
Reimagining Best Practices

Key Insights to Move Your Marketing Efforts Beyond "Best Practices" and into "Next Practices"

Today’s brands are rethinking their digital strategies as they try to balance achieving revenue growth and marketing efficiency. Many have exhausted quick wins at the bottom of the funnel and are now looking for ways to drive growth quickly at the top of the funnel. At the same time, brands that have lost their luster must retool and give consumers new reasons to believe in them again.

Key principles that can be used for reimagining best practices include:

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CORE CHALLENGE

Marketers need new ways to drive accelerated growth for their brands

ENGINEERED SOLUTION

Scale efforts by pivoting from “best practices” marketing to “next practices” marketing

KEY PRINCIPLES TO REIMAGINING BEST PRACTICES

  • Segmentation models built around lifestyles and behavioral data can mitigate the impact of demographic shifts within your customer base
  • Reshuffling the media mix may be necessary to achieve the right balance of brand/performance marketing
  • Even the most successful brands and campaigns need to be refreshed periodically to respond to changing consumer priorities and needs

INSIGHTS

Marketers are increasingly turning to behavioral data and lifestyle-based segmentation models to reach new audiences amid major U.S. demographic shifts.

“Instead of segmenting towards the F-150 customer, we’re starting to think about behaviors and what life stage you're in. I might buy an F-150 because I’m a new young homeowner and I need to start carting around a lot of supplies since I'm a DIYer. That is a very different life stage or lifestyle from someone who buys an F-150 because they're retired and in a second phase of their career and they want to start a new business.”
Amanda Hromco
CRM Strategy Leader at Ford

Marketers are looking for new ways to drive upper-funnel growth and increase customer acquisition, even as lower-funnel performance and customer retention strategies remain an important part of the mix.

“Performance marketing is an important part of the mix and so is developing a brand affinity and brand attraction. During Covid, the pond was overfished and we all got super good at conversion and bottom-of-the-funnel activity. But when you look at the future, you’ve got to fill the top of the pond as well. So when we look at brand and performance, it's across all our media investments to be sure that we level that out and everyone is still spending enough money to get people into the category.”
Patti Ziegler
SVP & Chief Marketing Officer at Scotts Miracle-Gro

Never stop listening to your customers or questioning whether you are fulfilling your brand’s promise. No brand should be resting on its laurels!

“In terms of staying relevant, it’s really important to not fall in love with your past, to definitely know that foundation matters and that the essence of the brand comes from someplace really important. And it's not something we dream up in our heads. We learn about the essence of our brand from asking our customers good questions, listening intently to what they tell us, and then responding accordingly.”
Jamie Richardson
VP marketing at White Castle

Ask the Expert: How does a brand like White Castle that’s been around for more than a century maintain its successful formula while finding new ways to generate brand love? “People love the original slider. But what we’ve learned from a menu innovation point of view is that people also love variety,” says Richardson. “Our guiding principles are around that ‘craveability’ quotient to make sure that the distinctive taste really comes through. We’re doing a lot of good testing. It’s easier than ever to test and learn and find out along the way what’s likely to be a hit.”

CASE IN POINT

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The Marketer's Guide to Engineering Brand Love

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